Frequently Asked Questions

Check out our FAQ to the most common questions asked before.
Are payments secure on Superviral?+

All payments are processed externally by our Payment Service Provider, secured by the latest TLS technology. All payments are one-offs, and we never store your details so that you can rest easy!

At Superviral, we care for our customers!

Can I trust Superviral?+

Absolutely! Superviral is here to help push you further, not just grab a quick buck out of you! In the unlikely event that you feel the service hasn't offered any benefit or you are unsatisfied, our money-back guarantee entitles you to a full refund.

Which payment methods do you accept?+

Our safe and secure services can be purchased using all major credit cards which include:

  • Visa
  • Visa Electron
  • Mastercard
  • American Express
  • Discover
How can I get a refund?+

If you are unsatisfied with your order, just drop us an email, and we'll refund you, no questions asked!

All refunds provided by Superviral are instant. However, it may take 5-10 working days to appear on your bank statement.

My payment was declined what should I do?+

If your credit/debit card is declined, we recommend getting in contact with your bank/financial institution to assist you further.

If your issue persists, please do not hesitate to contact our customer care team.

How long does it take for payments to go through?+

With our trusted payment service provider, upon completion of your payment, your order will begin instantly.

Upon the start of your order, you will automatically receive a confirmation email with your order number and details.