Frequently Asked Questions

Looking to build your Instagram presence with Superviral? What happens if you run into any problems with our platform or service? Let us help you troubleshoot your issues with answers to frequently asked questions.
Are payments secure on Superviral?+

Our commitment to our customers’ security and peace of mind is a top priority here at Superviral. To ensure maximum security, all payments are processed externally by our payment service provider using the latest Transport Layer Security (TLS) technology. We also want to reassure you that we never store any of your payment details, and all payments are one-offs.

Can I trust Superviral?+

Of course! At Superviral, we’re dedicated to your success. In the rare event that you’re unsatisfied with our service, our 30-day money-back guarantee ensures you’ll receive a full refund.

Which payment methods do you accept?+

You can purchase our safe and secure services using all major credit and debit cards, including:

  • Visa
  • Visa Electron
  • Mastercard
  • American Express
  • Discover

We also accept payments through mobile payment services like Apple Pay.

How can I get a refund?+

If you’re not happy with your order, don’t worry! We offer a hassle-free refund policy at Superviral. All you have to do is send us an email, and we’ll refund you right away without any questions asked.

Please note that while all refunds are processed immediately, it may take 5 to 10 business days for the refund to reflect on your bank statement.

My payment was declined what should I do?+

If your credit or debit card is declined, we suggest you contact your bank or financial institution for further assistance.

If you continue to experience issues, please don't hesitate to reach out to our customer care team.

How long does it take for payments to go through?+

When you make a payment through our trusted payment service provider, your order will begin instantly.

Once your order has started, we’ll send you a confirmation email that includes your order number and order details. You can use the order number to review your order, including details like automatic refills and automatic likes, on your account at any time.