Frequently Asked Questions

Check out our FAQ to the most common questions asked before.
Are payments secure on Superviral?+

At Superviral, we take the security of our customers' payments very seriously. To ensure maximum security, all payments are processed externally by our Payment Service Provider, using the latest TLS technology. We also want to reassure you that we never store any of your payment details, and all payments are one-offs.

Our commitment to our customers' security and peace of mind is a top priority here at Superviral.

Can I trust Superviral?+

Of course! At Superviral, we're dedicated to your success. In the rare event that you're unsatisfied with our service, our money-back guarantee ensures you'll receive a full refund.

Which payment methods do you accept?+

You can purchase our safe and secure services using all major credit cards, including:

  • ApplePay
  • Visa
  • Visa Electron
  • Mastercard
  • American Express
  • Discover
How can I get a refund?+

If you're not happy with your order, don't worry! We offer a hassle-free refund policy at Superviral. All you have to do is send us an email, and we'll refund you right away without any questions asked.

Please note that while all refunds are processed immediately, it may take 5-10 business days for the refund to reflect on your bank statement.

My payment was declined what should I do?+

In case your credit/debit card is declined, we suggest you contact your bank or financial institution for further assistance.

If you continue to experience issues, please don't hesitate to reach out to our customer care team.

How long does it take for payments to go through?+

When you make a payment through our trusted payment service provider, your order will begin instantly.

Once your order has started, we will send you a confirmation email that includes your order number and order details.