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Our customer care team are available 24/7!
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Top questions
My order has not started, what should I do?
If you're experiencing issues with your order, please ensure that you have:
- Provided the correct Instagram username
- Not changed your Instagram username
- Allowed at least 24 hours for the order to be completed
- Set your Instagram profile to public
If you’ve encountered any problems or suspect you’ve made a mistake, don’t hesitate to contact our customer care team. We’re committed to resolving any issues as quickly as possible.
How can I get a refund?
If you're not happy with your order, contact us within 30 days. Refund requests are handled under our refund policy, which sets out eligibility, exclusions and how refunds are processed.
Once a refund is approved, it can take 5-10 business days to appear on your bank statement.
How often do you refill my followers?
After your order is completed, our systems automatically check your account every 12 to 16 hours for any drop in followers. If we detect a drop, we’ll immediately replenish your followers to ensure you always have the number of followers you paid for.
I've changed my mind. Can I change or cancel my order?
Please note that all orders begin immediately after payment is completed, and we’re unable to undo the delivery due to the rapid speed of our service.
If you no longer want the followers, you can manually remove them from your Instagram account.