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Top questions
My order has not started, what should I do?
If you're experiencing issues with your order, please ensure you have:
- Typed in the right Instagram username
- Not changed the Instagram username
- Allowed 24 hours for completion of order delivery
- Set the Instagram username to public
If you have experienced any issues with your order or made a mistake, please do not hesitate to contact our customer care team at the following page so that we can resolve this issue ASAP.
How can I get a refund?
If you're not happy with your order, contact us within 30 days. Refund requests are handled under our refund policy, which sets out eligibility, exclusions and how refunds are processed.
Once a refund is approved, it can take 5-10 business days to appear on your bank statement.
How often do you replenish the followers?
Once you've completed your order, our systems will automatically monitor your account once every 12 to 16 hours hours to check if there is a drop in followers on your acccount. Once we’ve detected a change in followers, we’ll start replenishing your Instagram account with followers you've lost.
I've changed my mind; can I change or remove the order?
Once an order has been made, we immediately start delivering the genuine Instagram followers to your account. Due to the rapid speeds of delivery, we’re unable to undo the delivery.
However, Instagram's amazing feature on the app allows you manually unfollow the followers you wish to unfollow.