Terms of Service

01Terms of use - general

Thank you for utilising our products and services ("Services"). The Services are provided by Etra Ventures Ltd, company number 11598533, trading as Superviral ("Superviral"). By accessing Superviral's website or purchasing or using the Services, you agree to these Terms of Service and accept responsibility for complying with any applicable laws and regulations. If you do not agree to these Terms, you must not use the website or Services. The materials contained on this website are protected by applicable copyright, trademark and other intellectual property laws.

02Eligibility

You must be at least 18 years old, or have the permission of a parent or legal guardian who agrees to these Terms on your behalf, to purchase or use the Services.

03Use License

Superviral permits you to download or view a single copy of website materials for personal, non-commercial use. This is the grant of a limited license and does not transfer ownership of the materials. Under this license, you may not:

• Alter or modify the materials;
• Duplicate the materials except where reasonably necessary for personal use;
• Use the materials for a commercial purpose or public display without Superviral's permission;
• Attempt to decompile or reverse engineer software contained on the Superviral website;
• Remove copyright, trademark or other proprietary notices from the materials; or
• Transfer, republish or mirror the materials on another server except where permitted by Superviral.

This license will automatically terminate if you breach these restrictions and may also be terminated by Superviral where permitted by law. When the license ends, any downloaded materials in your possession must be deleted or destroyed, whether stored electronically or in printed form.

04Disclaimer

The materials on Superviral's website are provided on an "as is" basis. To the maximum extent permitted by law, Superviral makes no express or implied warranties regarding the accuracy, reliability, availability or likely results of using the website materials, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement, except where such warranties cannot lawfully be excluded.

05Limitations

To the maximum extent permitted by law, Superviral and its distributors will not be responsible for indirect, incidental, special or consequential losses arising from the use of, or inability to use, materials contained on Superviral's website, including loss of data, profit or business interruption. These limitations do not apply to liability that cannot lawfully be excluded or limited.

06Revisions

Superviral does not guarantee that all information on its website will always be accurate, complete or current. The website may contain technical, typographical or other errors. Superviral may update website materials at any time, although Superviral does not make a commitment to update every item immediately.

07Links

The inclusion of links to third-party websites does not mean that Superviral endorses or promotes those websites. Superviral does not control or routinely review third-party websites and is not responsible for their content, availability or practices. If you choose to visit a linked website, you do so at your own risk.

08Site Terms of Use Modifications

Superviral may update these Terms from time to time. Updated Terms will be published on this page and the "Last updated" date will be revised. Changes will apply from the date they are published unless otherwise stated. Where required by applicable law, Superviral will provide additional notice of material changes.

09Our Privacy Policy

Your details and payments are protected by the following:

• The Superviral website is encrypted through a fully-secure Amazon-issued SSL certificate.
• Superviral does not store any of your card details.
• Card details and payments are processed externally by our payment provider.
• Your personal details are securely stored in our system through encryption.
• Only Superviral's internal team can access your personal details on Superviral system.
• Superviral's systems are restricted by IP address and multiple authorisations are required to access system.
• These authorisations are known only to Superviral's internal team.
• If you would like to remove all of your details from Superviral's systems, please contact Superviral with your email address, that is associated with your order. So Superviral can remove your details.

Superviral is required to electronically store receipts for reporting. If you have any issues, please contact Superviral, by viewing the "Contacting Superviral" section.

10Contacting Superviral

If you need to contact Superviral in regards to your order or Superviral, please use the following details:

• Email: support@superviral.io (Superviral will respond within 36 hours of email receipt)
• Customer service: 0203 856 3786 (UK)
• Write to Superviral, registered company address: 12-22 Newhall Street, Birmingham, B3 3AS, United Kingdom
• Company name: Etra Ventures Ltd
• Company number: 11598533
• Company address: 12-22 Newhall Street, Birmingham, B3 3AS

11Payments and 30-day refunds policy

By entering your payment details, you authorise Superviral's payment provider to charge the amount of your order using the payment method you have provided. Payments are processed securely by Superviral's external payment provider.

A fraudulent payment is a payment made using a card or other payment method without the authorisation or consent of the lawful cardholder or account holder.

Where Superviral reasonably believes that a fraudulent or unauthorised payment has been made, Superviral may cancel or withdraw the affected Services where technically possible, suspend access to the Services, block future transactions and take reasonable steps to prevent further misuse.

Where a payment is confirmed as unauthorised, Superviral may work with its payment provider and the relevant payment institution to return funds to the cardholder where appropriate and prevent the payment method from being used again through Superviral's payment systems.

Superviral offers a 30-day money-back guarantee. If you are not satisfied with your order, you may request a full refund within 30 days of the original payment date. Contact us at support@superviral.io or through our Contact Us page, providing:

• Your order number
• Your billing name

Refund requests made within the 30-day period will be processed for the full amount paid for the affected order. We process refunds promptly. Once processed, refunds normally take 5–10 working days to appear on your bank statement, depending on your bank or payment provider.

If more than 30 days have passed since the original payment, we will consider refund requests based on the circumstances of the order and any rights available under applicable law. This policy does not limit your mandatory legal rights.

Our separate refill guarantee covers drops for each Service for the refill period set out under "Conditions by Service" below. Refills do not replace or restrict your right to request a refund under the 30-day money-back guarantee. See our FAQ for information about refills.

Refund conditions. The following conditions apply to every refund under the money-back guarantee:

• You request the refund within 30 days of the original payment date, providing your order number and billing name.
• Refunds are made for the full amount paid for the affected order, to the original payment method, once per order.
• If we cancel an order because our checks identify a risk to your Instagram or TikTok account, we will notify you by email and refund the order in full. You do not need to request it.
• If you open a chargeback or payment dispute for an order, the refund is handled through that dispute, and we cannot also refund the order directly.
• Refunds are not available where the Acceptable Use section has been breached, including abuse of our refund or refill programmes.

Conditions by Service. Each Service needs the following from you during delivery, and our refill guarantee covers drops for the period shown, starting from the date your order is delivered. If delivery cannot continue because a condition below is not met, we will pause the order and contact you, so you can correct it and we can resume delivery, or request a refund within the period above. Refills do not replace or restrict your right to request a refund.

• Instagram Followers and TikTok Followers: your account must stay public, active and under the username given at checkout until delivery is complete. Refill period: 90 days. Refills apply only to the original username; drops after the refill period are not covered.
• Instagram Likes and TikTok Likes: the selected posts or videos must stay public and must not be deleted or archived until delivery is complete. Refill period: 90 days. Likes cannot be delivered or refilled on a post or video that has been deleted, archived or made private; we will deliver the remaining likes to another post or video of your choice, or you can request a refund.
• Instagram Views: the selected Reel, video or story must stay public until delivery is complete. Refill period: 75 days. Story views cannot be delivered or refilled after the story expires, and changes Instagram makes when it recounts views are not covered.
• TikTok Views: the selected videos must stay public until delivery is complete. Refill period: 75 days. Changes TikTok makes when it recounts views are not covered.
• Instagram Comments: comments must stay switched on for the selected posts, and comment filters (such as hidden words) may stop comments from appearing. Refill period: 75 days. Comments you delete, or that are hidden by your own filters or removed by Instagram, cannot be refilled.

Superviral offers one-off payments for followers, likes and views Services. Superviral does not store card details, and payments are processed by an external payment provider. Superviral performs recurring payments for its Automatic Likes service, and you will be notified by email whenever your card is charged.

All prices and payments on the UK version of Superviral are displayed and processed in GBP (Pounds sterling), unless otherwise clearly stated at checkout.

12Services

Superviral is not affiliated with, endorsed by, sponsored by or in partnership with Instagram, Facebook, TikTok or any other social media platform. If you use Instagram, TikTok or another social media platform, it is your responsibility to comply with the terms, policies and rules that apply to your account, together with any applicable laws.

Superviral does not guarantee that its website, servers or Services will always operate without interruption or technical error. Temporary interruptions may occur as a result of maintenance, technical issues, changes made by third-party platforms or circumstances outside Superviral's reasonable control.

Superviral's services offered comprise of the following:

• Instagram Followers
• Instagram Likes
• Instagram Views
• Instagram Comments
• Instagram Automatic Likes
• TikTok Followers
• TikTok Likes
• TikTok Views

Prices vary depending on the Service and package selected. The price applicable to an order is the price displayed at checkout at the time the order is placed.

13Account Authority

By submitting a social media username, profile URL or other account information, you confirm that you are authorised to request Services in relation to that account.

14Acceptable Use

You must not use Superviral's website or Services to carry out unlawful or fraudulent activity, interfere with or attempt to gain unauthorised access to Superviral's systems, request Services for an account that you are not authorised to use, abuse Superviral's refund, refill or promotional programmes, or use the Services to harass, deceive, impersonate or intentionally harm another person or account. Superviral also does not permit automated scraping or extraction of website content except where expressly permitted by Superviral or applicable law.

15Accounts, Content and Restricted Activities

Superviral serves creators, individuals and businesses across a wide range of backgrounds, interests and industries. The following restrictions apply to the accounts, content and activities that the Services are used to support.

You must not use the Services to promote or facilitate activities marked as prohibited. For categories requiring manual approval, you must contact Superviral at support@superviral.io and obtain approval before placing an order.

Superviral may request information about the business, relevant licences or permissions and intended audience before deciding whether to approve an order. Approval is not guaranteed. Orders involving prohibited activities or placed without required approval may be refused or cancelled as described in the "Suspension and Refusal of Service" section.

16Discussion, Education and Reporting

Discussing or reporting on a restricted subject does not automatically make an account ineligible for the Services. Journalism, education, art, advocacy and recovery support may address these subjects without promoting the restricted activity. Any review will consider the context of the account and the content or activity that the order would support.

17Suspension and Refusal of Service

Superviral may refuse, suspend or cancel an order or access to the Services where Superviral reasonably believes that an order involves fraud, unlawful activity, abuse of the Services, a breach of these Terms, a material risk to Superviral or a third party, or circumstances that make fulfilment technically impossible. Where Superviral cancels a paid order that has not been fulfilled and the cancellation is not caused by the customer's breach, fraud or misuse, any refund due will be handled in accordance with Superviral's refund policy and applicable law.

If we cancel a paid order before it is fulfilled because our checks identify a risk to your Instagram or TikTok account, we'll notify you by email and issue a full refund. Once processed, refunds normally take 5–10 working days to appear on your bank statement, depending on your bank or payment provider.

When placing an order with Superviral:

• Orders are normally processed immediately and automatically after payment.
• Orders are typically completed within 3 hours after payment. Delivery times are estimates and may vary due to order volume, technical issues, third-party platform conditions or circumstances outside Superviral's reasonable control.
• Immediately after making payment, your order is covered by Superviral's 30-day refund policy.
• As Superviral only offers Services that require no physical delivery, there are no international or national shipping or export fees involved.
• If you are requesting a refund, or have any issues regarding Superviral's Services or your order, please view the "Payments and 30-day refunds policy" section.

Please be aware that if you place an order and subsequently change your Instagram or TikTok username, refill Services are only applicable to the original username provided at the time of ordering. Changing your username can create technical difficulties in identifying the original delivery and completing a refill under the new username.

We would like to bring your attention to the following:

Follower Engagement and Unfollowing: Superviral's Services may provide Instagram or TikTok followers. Followers may have their own interests and activity patterns, and some may choose to unfollow your Instagram or TikTok account over time. Superviral cannot guarantee that every follower will continue to follow your account indefinitely.

Liability for Drops: Each Service includes the refill period set out under "Conditions by Service" in the "Payments and 30-day refunds policy" section, starting from the delivery date. During this period, drops relating to the original order may be replenished at no additional cost, provided that the order remains linked to the original username supplied at checkout. After the refill period has ended, Superviral is not responsible for subsequent fluctuations or drops in follower, like, view or comment counts.

Algorithm and Policy Changes: Instagram and TikTok, like any social media platform, may update their algorithms, policies, features or enforcement practices from time to time. These changes may affect follower counts, engagement rates, account functionality and other account metrics. As these changes are outside Superviral's control, Superviral is not responsible for their direct or indirect effect on your account, except where liability cannot lawfully be excluded.

By using the Services, you acknowledge and agree to the above conditions. Your use of Superviral's Services is also subject to Superviral's general Terms of Use and Privacy Policy.

18Governing Law and Disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes arising from these Terms or the Services. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts where applicable. Nothing in these Terms limits any mandatory consumer rights available under applicable law.

Thank you for choosing Superviral to support your Instagram and TikTok growth. If you have any questions or concerns, please don't hesitate to contact our support team.