Frequently Asked Questions - Superviral UK

If you're experiencing issues with your order, please ensure you have:

• Typed in the right Instagram username
• Not changed the Instagram username
• Allowed 24 hours for completion of order delivery
• Set the Instagram username to public

If you have experienced any issues with your order or made a mistake, please do not hesitate to contact our customer care team at the following page so that we can resolve this issue ASAP.

If you experience drops within the first 30-days of your purchase of Instagram followers, we will happily refill your followers with Superviral Refill guarantee.

From time to time, you may lose a small percentage of followers. This will cause the follower count to drop temporarily. Once you experience the small drop, we will automatically replenish your Instagram account with followers.

To disable or re-enable your refills for your followers, please complete the following steps:

1. Please find your order number. To find your order, please search your email's "inbox" and "junk" folder to find the order confirmation email. You should see a 7-digit number - this is your order number.
2. Go onto the "Track My Order" page by Superviral
3. Enter in your order number and the email address you've used to make your order with Superviral
4. Click on the large "Track My Order" button.
5. Under the "30-days auto-refill guarantee" section, please click on the "Disable refills" button to disable your refills.

To re-enable your refills, you can click on the same button to resume refills.

Once an order has been made, we immediately start delivering the genuine Instagram followers to your account. Due to the rapid speeds of delivery, we’re unable to undo the delivery.

However, Instagram's amazing feature on the app allows you manually unfollow the followers you wish to unfollow.

Once you've completed your order, our systems will automatically monitor your account once every 12 to 16 hours hours to check if there is a drop in followers on your acccount. Once we’ve detected a change in followers, we’ll start replenishing your Instagram account with followers you've lost.

To say thank you, we offer free auto likes with every first order you make here at Superviral. It's a quick and stress-free process.

1. Log into your Superviral account.
2. After logging in, click on the "free Auto-likes" button in the "Free Auto likes section". You should see it first thing after logging in.
3. On this order only, you can access our free auto likes.
4. After you've entered your contact number for verification, your free auto likes will begin!

We’ll start delivering your TikTok engagement order as soon as your payment is processed. If you’re experiencing issues with your order, please ensure that you have:

• Provided the correct TikTok username
• Not changed your TikTok username since placing your order
• Allowed at least 24 hours for your order to be completed
• Set your TikTok profile to public

If you’ve done all of the above and you’re still experiencing issues, please contact our customer care team. Our team is available 24/7 and is committed to resolving any issues as quickly as possible.

If you’ve provided the wrong TikTok username, or changed your username after placing your order, your delivery may be delayed while we verify your account’s visibility. If you’ve made changes to your account, please contact our customer care team to let them know the correct information.

Please note that if your account is set to private we may not be able to fulfil your order properly, as you must approve individual follow requests on TikTok. To ensure quick and seamless delivery, please keep your TikTok account public while we fulfil your order.

Once your order is completed, our system will automatically assess your account every 12 to 16 hours to check for drops in followers. If a drop is detected, we’ll immediately replace these users to ensure you always have the amount of followers you paid for.

Losing followers on TikTok is totally normal, as individual users may deactivate their accounts, or TikTok users may lose interest in your content. We don’t always have control of this, especially if the followers you’ve lost weren’t delivered by us.

If you do see a drop in your followers, don’t worry. We offer a refill guarantee that automatically replenishes any lost followers within the first 30 days of your purchase! You’re covered by our 30-day refill guarantee.

As your order will begin immediately after your payment is processed, we unfortunately can’t make any changes or cancellations until the order is complete. If you no longer want the followers to show on your account, you can manually remove them within the TikTok app.

In addition to adding followers to your account, you can use Superviral to boost engagement, including:

• Views
• Likes

These packages are similar to our options for followers, as they can scale from a few engagement imprints to many. Visit those individual product pages for more details.

Our orders are already built to meet a range of needs. Each service (followers, views and likes) is an individual order, so you can mix and match the ones you need.

You choose how many followers and how much engagement you want to purchase to build your community on TikTok. If you want a number that isn’t offered in our pre-built packages, contact our team.

No worries! Superviral will never ask for your TikTok password. We only need the username or video details requested during checkout so we know where to deliver your order.

Please never share your TikTok password with us or any other service. Keeping your login details private helps keep your account secure.

Yes. Please keep your TikTok account public while we complete your order. If your account is private, we may not be able to find your profile or deliver your followers, likes or views properly.

Once your order has been completed, you can change your privacy settings again if you want to.

If you experience drops within the first 30 days of your purchase, don’t worry. Our refill guarantee covers eligible TikTok likes and views delivered by Superviral.

Our systems monitor completed orders and will automatically replenish eligible drops. If you still notice an issue, contact our customer care team and we’ll be happy to look into it.

Yes. Superviral provides high-quality TikTok engagement designed to help you grow your account without needing access to your login details.

We never ask for your TikTok password. Just make sure the username or video details you enter at checkout are correct so we can deliver your order to the right place.

No worries! With Superviral, you’re not just getting TikTok engagement—you’re getting a team that supports you. Contact our customer care team with any questions or concerns you don’t see addressed here.

All payments are processed by our payment service providers over a secure Transport Layer Security (TLS) connection. Card details are encrypted in your browser, and we don't store your full card number or security code on our servers. If you subscribe to automatic likes, our payment provider keeps a secure reference to your card so renewals can be charged.

If you don't feel the service has offered any benefit, you can request a refund under our refund policy.

As trusted leaders of providing Instagram services, we’ve been able to serve 1 million+ customers.

Our safe and secure services can be purchased using all major credit cards which include:

• Visa
• Visa Electron
• Mastercard
• American Express
• Discover

If you're not happy with your order, contact us within 30 days. Refund requests are handled under our refund policy, which sets out eligibility, exclusions and how refunds are processed.

Once a refund is approved, it can take 5-10 business days to appear on your bank statement.

If your credit card or debit card is declined, then we would highly recommend you to contact your bank or financial institution to further help you with this issue. They will know of the underlying issue behind the declined payments.

If the issue is still persisting, then please do not hesitate to contact our customer care team here.

With our trusted bank partners, payments happen immediately upon verification of the card details. From there your order will begin immediately.

Once payment has been processed, you will automatically receive a confirmation email with your order details and the service you've ordered.