Frequently Asked Questions

If you're experiencing issues with your order, please ensure that you have:

• Provided the correct Instagram username
• Not changed your Instagram username
• Allowed at least 24 hours for the order to be completed
• Set your Instagram profile to public

If you’ve encountered any problems or suspect you’ve made a mistake, don’t hesitate to contact our customer care team. We’re committed to resolving any issues as quickly as possible.

If you make any changes to your Instagram account after submitting an order, such as changing your username, your order may be delayed while we verify your information. If you’ve made any changes to your account, contact our customer care team to ensure they have the correct information.

If you set your account to private, we may need help to fulfill your order properly, as private users must approve individual follow requests on Instagram. Please keep your account public.

With Superviral, followers are real and active people. To simulate organic growth, followers are added to your account naturally—meaning not all at once. They will continue to populate during a window of a few hours after your order has been initiated.

After 24 hours, your follower count should reflect the number of followers you purchased.

Individual users or the Instagram platform can remove accounts from time to time for various reasons. We don’t always have control over that. While this isn’t common, you may see follower counts drop when it happens.

But you don’t need to worry about losing followers! With our Superviral Refill guarantee, any drops you experience within the first 30 days of your purchase will be automatically refilled within 12 to 24 hours.

We offer various price points for different numbers of followers. You can choose from as few as 50 followers or as many as 20,000. If you have a different number in mind, our support team can talk you through your options.

In addition to adding followers to your account, you can use Superviral to boost engagement, including:

• Views
• Likes
• Comments

These packages are similar to our options for followers, as they can scale from a few engagement imprints to many. Visit those individual product pages for more details.

Our orders are already built to meet a range of needs. Each service (followers, views, likes, comments) is an individual order, so you can mix and match the ones you need. With our base packages, you can get as few as 50 followers or 10 comments—or up to 20,000 followers or 100 comments with our highest tiers. You can get as many as 50,000 views at a time if you want views.

You choose how many followers and how much engagement you want to purchase to build your community on Instagram. If you want a number that isn’t offered in our pre-built packages, contact our team.

Yes—with Superviral, you’re in charge. If you want to disable or re-enable your refills for followers, follow these simple steps:

1. Find your five-digit order number, which is included in your confirmation email. Make sure to check both your inbox and junk folder.
2. Go to the "Track My Order" page on our website.
3. Enter your order number and the email address used to place the order.
4. Click the "Track Order" button.
5. To disable refills, click the "Disable Refills" button under the "30 Days Auto-Refill Guarantee" section. To re-enable refills, simply click the same button.

Please note that all orders begin immediately after payment is completed, and we’re unable to undo the delivery due to the rapid speed of our service.

If you no longer want the followers, you can manually remove them from your Instagram account.

After your order is completed, our systems automatically check your account every 12 to 16 hours for any drop in followers. If we detect a drop, we’ll immediately replenish your followers to ensure you always have the number of followers you paid for.

At Superviral, we offer free auto-likes with your first order. Signing up for this feature is quick and easy:

1. Log in to your Superviral account.
2. Click the “Auto-Likes” button, and your Instagram package will appear under the Growth History section.
3. On this order, you can opt in for our free auto-likes.
4. Enter your contact number to verify your identity, and you’re all set!

No worries! With Superviral, you’re not just getting an Instagram following—you’re getting a team that supports you. Contact our customer care team with any questions or concerns you don’t see addressed here.

We’ll start delivering your TikTok engagement order as soon as your payment is processed. If you’re experiencing issues with your order, please ensure that you have:

• Provided the correct TikTok username
• Not changed your TikTok username since placing your order
• Allowed at least 24 hours for your order to be completed
• Set your TikTok profile to public

If you’ve done all of the above and you’re still experiencing issues, please contact our customer care team. Our team is available 24/7 and is committed to resolving any issues as quickly as possible.

If you’ve provided the wrong TikTok username, or changed your username after placing your order, your delivery may be delayed while we verify your information. If you’ve made changes to your account, please contact our customer care team to let them know the correct information.

Please note that if your account is set to private we may not be able to fulfill your order properly, as you must approve individual follow requests on TikTok. To ensure quick and seamless delivery, please keep your TikTok account public while we fulfill your order.

Once your order is completed, our system will automatically assess your account every 12 to 16 hours to check for drops in followers. If a drop is detected, we’ll immediately replace these users to ensure you always have the amount of followers you paid for.

Losing followers on TikTok is totally normal, as individual users may deactivate their accounts, or TikTok users may choose to unfollow your account. We don’t always have control of this, especially if the followers you’ve lost weren’t delivered by us.

If you do see a drop in your followers, don’t worry. We offer a refill guarantee that automatically replenishes any lost followers within the first 30 days of your purchase!

As your order will begin immediately after your payment is processed, we unfortunately can’t make any changes or cancellations. If you no longer want the followers to show on your account, you can manually remove them within the TikTok app.

In addition to adding followers to your account, you can use Superviral to boost engagement, including:

• Views
• Likes

These packages are similar to our options for followers, as they can scale from a few engagement imprints to many. Visit those individual product pages for more details.

Our orders are already built to meet a range of needs. Each service (followers, views and likes) is an individual order, so you can mix and match the ones you need.

You choose how many followers and how much engagement you want to purchase to build your community on TikTok. If you want a number that isn’t offered in our pre-built packages, contact our team.

No worries! Superviral will never ask for your TikTok password. We only need the username or video details requested during checkout so we know where to deliver your order.

Please never share your TikTok password with us or any other service. Keeping your login details private helps keep your account secure.

Yes. Please keep your TikTok account public while we complete your order. If your account is private, we may not be able to find your profile or deliver your followers, likes or views properly.

Once your order has been completed, you can change your privacy settings again if you want to.

If you experience drops within the first 30 days of your purchase, don’t worry. Our refill guarantee covers eligible TikTok likes and views delivered by Superviral.

Our systems monitor completed orders and will automatically replenish eligible drops. If you still notice an issue, contact our customer care team and we’ll be happy to look into it.

Yes. Superviral provides high-quality TikTok engagement designed to help you grow your account without needing access to your login details.

We never ask for your TikTok password. Just make sure the username or video details you enter at checkout are correct so we can deliver your order to the right place.

No worries! With Superviral, you’re not just getting TikTok engagement—you’re getting a team that supports you. Contact our customer care team with any questions or concerns you don’t see addressed here.

All payments are processed by our payment service providers over a secure Transport Layer Security (TLS) connection. Card details are encrypted in your browser, and we don't store your full card number or security code on our servers. If you subscribe to automatic likes, our payment provider keeps a secure reference to your card so renewals can be charged.

Of course! At Superviral, we're dedicated to your success. If you're unsatisfied with our service, you can request a refund within 30 days under our refund policy.

You can purchase our safe and secure services using all major credit and debit cards, including:

• Visa
• Visa Electron
• Mastercard
• American Express
• Discover

We also accept payments through mobile payment services like Apple Pay.

If you're not happy with your order, contact us within 30 days. Refund requests are handled under our refund policy, which sets out eligibility, exclusions and how refunds are processed.

Once a refund is approved, it can take 5-10 business days to appear on your bank statement.

If your credit or debit card is declined, we suggest you contact your bank or financial institution for further assistance.

If you continue to experience issues, please don't hesitate to reach out to our customer care team.

When you make a payment through our trusted payment service provider, your order will begin instantly.

Once your order has started, we’ll send you a confirmation email that includes your order number and order details. You can use the order number to review your order, including details like automatic refills and automatic likes, on your account at any time.