Frequently Asked Questions

Check out our FAQ to the most common questions asked before.
My order has not started, what should I do?+

If you're experiencing issues with your order, please ensure that you have:

  • Provided the correct Instagram username
  • Not changed your Instagram username
  • Allowed at least 24 hours for the order to be completed
  • Set your Instagram profile to public

If you have encountered any problems or suspect that you've made a mistake, don't hesitate to contact our customer care team at the following page. We're committed to resolving any issues as quickly as possible.

Why is my follower count going low+

Don't worry about losing followers! With our Superviral Refill guarantee, any drops you experience within the first 30 days of your purchase will be automatically refilled within 12-24 hours.

How to disable refills+

If you want to disable or re-enable your refills for followers, follow these simple steps:

  1. Find your five-digit order number, which is included in your confirmation email. Make sure to check both your inbox and junk folder.
  2. Go to the "Track My Order" page on our website.
  3. Enter your order number and the email address used to place the order.
  4. Click the "Track My Order" button.
  5. To disable refills, click the "Disable Refills" button under the "30 Days Auto-Refill Guarantee" section.

To re-enable refills, simply click the same button.

I've changed my mind; can I change or cancel the order?+

Please note that all orders begin immediately after payment is completed, and we're unable to undo the delivery due to the rapid speed of our service.

If you no longer want the followers, you can manually remove them from your Instagram account.

How often do you refill the followers? +

After your order is completed, our systems automatically check your account every 12-16 hours for any drop in followers. If we detect a drop, we'll immediately replenish your followers to ensure that you always have the number of followers you paid for.

How to activate my free Automatic Likes? +

At Superviral, we offer free auto-likes with your first order. Signing up for this feature is quick and easy:

  1. Log in to your Superviral account.
  2. Click the "Auto-Likes" button, and your Instagram package will appear under the Growth History section.
  3. On this order, you can opt-in for our free auto-likes for your first order with us.
  4. Enter your contact number to verify your identity, and you're all set!