Frequently Asked Questions

Looking to build your Instagram presence with Superviral? What happens if you run into any problems with our platform or service? Let us help you troubleshoot your issues with answers to frequently asked questions.

Instagram services Payments

My order has not started, what should I do?+

If you're experiencing issues with your order, please ensure that you have:

Provided the correct Instagram username
Not changed your Instagram username
Allowed at least 24 hours for the order to be completed
Set your Instagram profile to public

If you’ve encountered any problems or suspect you’ve made a mistake, don’t hesitate to contact our customer care team. We’re committed to resolving any issues as quickly as possible.

What if my account information has changed?+

If you make any changes to your Instagram account after submitting an order, such as changing your username, your order may be delayed while we verify your information. If you’ve made any changes to your account, contact our customer care team to ensure they have the correct information.

If you set your account to private, we may need help to fulfill your order properly, as private users must approve individual follow requests on Instagram. Please keep your account public.

Why isn’t my follower count going up quickly?+

With Superviral, followers are real and active people. To simulate organic growth, followers are added to your account naturally—meaning not all at once. They will continue to populate during a window of a few hours after your order has been initiated.

After 24 hours, your follower count should reflect the number of followers you purchased.

Why is my follower count decreasing?+

Individual users or the Instagram platform can remove accounts from time to time for various reasons. We don’t always have control over that. While this isn’t common, you may see follower counts drop when it happens.

But you don’t need to worry about losing followers! With our Superviral Refill guarantee, any drops you experience within the first 30 days of your purchase will be automatically refilled within 12 to 24 hours.

How many followers can I buy? +

We offer various price points for different numbers of followers. You can choose from as few as 50 followers or as many as 20,000. If you have a different number in mind, our support team can talk you through your options.

What options do I have for purchasing engagement? +

In addition to adding followers to your account, you can use Superviral to boost engagement, including:

These packages are similar to our options for followers, as they can scale from a few engagement imprints to many. Visit those individual product pages for more details.

Can I customize my order? +

Our orders are already built to meet a range of needs. Each service (followers, views, likes, comments) is an individual order, so you can mix and match the ones you need. With our base packages, you can get as few as 50 followers or 10 comments—or up to 20,000 followers or 100 comments with our highest tiers. You can get as many as 50,000 views at a time if you want views.

You choose how many followers and how much engagement you want to purchase to build your community on Instagram. If you want a number that isn’t offered in our pre-built packages, contact our team.

Can I disable automatic refills? +

Yes—with Superviral, you’re in charge. If you want to disable or re-enable your refills for followers, follow these simple steps:

Find your five-digit order number, which is included in your confirmation email. Make sure to check both your inbox and junk folder.
Go to the "Track My Order" page on our website.
Enter your order number and the email address used to place the order.
Click the "Track Order" button.
To disable refills, click the "Disable Refills" button under the "30 Days Auto-Refill Guarantee" section. To re-enable refills, simply click the same button.

I've changed my mind. Can I change or cancel my order? +

Please note that all orders begin immediately after payment is completed, and we’re unable to undo the delivery due to the rapid speed of our service.

If you no longer want the followers, you can manually remove them from your Instagram account.

How often do you refill my followers? +

After your order is completed, our systems automatically check your account every 12 to 16 hours for any drop in followers. If we detect a drop, we’ll immediately replenish your followers to ensure you always have the number of followers you paid for.

How do I activate my free Automatic Likes? +

At Superviral, we offer free auto-likes with your first order. Signing up for this feature is quick and easy:

Log in to your Superviral account.
Click the “Auto-Likes” button, and your Instagram package will appear under the Growth History section.
On this order, you can opt in for our free auto-likes.
Enter your contact number to verify your identity, and you’re all set!

What if I have a question not answered here? +

No worries! With Superviral, you’re not just getting an Instagram following—you’re getting a team that supports you. Contact our customer care team with any questions or concerns you don’t see addressed here.