Frequently Asked Questions

Customer safety and security is our top priority. All our payments are processed by a third-party provider using the latest Transport Layer Security (TLS) technology. We also never store your card information or payment details – all payments are processed on a one-off basis.

Unless there is an issue with the card or personal details you have provided, your payment should be processed immediately.

Once your payment has gone through, we will send email confirmation including proof of purchase, your order number and order details. You can use your order number to track your order within your Superviral account, including stats on automatic refills and automatic likes.

Your payment may have been declined for a number of reasons:

• You have insufficient funds in your account
• You entered the wrong card details
• You entered the wrong personal details

We recommend that you contact your bank or financial institution about any issues with your payment.

If you think the issue is on our end, feel free to contact our customer service team.

If you’re not satisfied with your order, don’t worry. We offer a no-questions-asked, money-back guarantee. Just contact our customer service team to let us know and we’ll refund you right away.

Your refund should appear in your account within 5-10 business days.

We accept all major credit and debit cards, including:

• Visa
• Visa Electron
• Mastercard
• American Express
• Discover

We also take payments via Apple Pay.

Yes! We’ve been in business since 2012 and have served over 2 million happy customers. If you have any questions or concerns, please don’t hesitate to contact our customer service team.

Remember – we also offer a 30-day, no-questions-asked, money-back guarantee, so trying our service is essentially risk-free!