Frequently Asked Questions - Superviral UK

We’ll start delivering your TikTok engagement order as soon as your payment is processed. If you’re experiencing issues with your order, please ensure that you have:

• Provided the correct TikTok username
• Not changed your TikTok username since placing your order
• Allowed at least 24 hours for your order to be completed
• Set your TikTok profile to public

If you’ve done all of the above and you’re still experiencing issues, please contact our customer care team. Our team is available 24/7 and is committed to resolving any issues as quickly as possible.

If you’ve provided the wrong TikTok username, or changed your username after placing your order, your delivery may be delayed while we verify your account’s visibility. If you’ve made changes to your account, please contact our customer care team to let them know the correct information.

Please note that if your account is set to private we may not be able to fulfil your order properly, as you must approve individual follow requests on TikTok. To ensure quick and seamless delivery, please keep your TikTok account public while we fulfil your order.

Once your order is completed, our system will automatically assess your account every 12 to 16 hours to check for drops in followers. If a drop is detected, we’ll immediately replace these users to ensure you always have the amount of followers you paid for.

Losing followers on TikTok is totally normal, as individual users may deactivate their accounts, or TikTok users may lose interest in your content. We don’t always have control of this, especially if the followers you’ve lost weren’t delivered by us.

If you do see a drop in your followers, don’t worry. We offer a refill guarantee that automatically replenishes any lost followers within the first 30 days of your purchase! You’re covered by our 30-day refill guarantee.

As your order will begin immediately after your payment is processed, we unfortunately can’t make any changes or cancellations until the order is complete. If you no longer want the followers to show on your account, you can manually remove them within the TikTok app.