Frequently Asked Questions

Check out our FAQ for further details.
Are payments secure on Superviral?+

All payment details are processed externally by our Payment Service Provider and is secured by the latest TLS technology. Payments are all one-off and we enver store your payment details on our details.

Rest assured, you can make safe and secure payments on Superviral - the largest Instagram service provider in the UK!

Can I trust Superviral?+

Use all of Superviral's services without risk. In the very unlikely event that you don't feel the service has offered any benefit, our money-back policy entitles you to a full refund.

As trusted leaders of providing Instagram services, we’ve been able to serve over 75,000+ customers.

Which payment methods do you accept?+

Our safe and secure services can be purchased using all major credit cards which include:

  • Visa
  • Visa Electron
  • Mastercard
  • American Express
  • Discover
How can I get a refund?+

Our 100% satisfaction guarantee entitles you to a complete refund if you are not happy within the first 30-days of your order. Just contact us and we’ll get back to you with your refund!

Refunds are all instant. Depending on your bank, refunds can take upto 5-10 working days to appear on your bank statement.

My payment was declined what should I do?+

If your credit card or debit card is declined, then we would highly recommend you to contact your bank or financial institution to further help you with this issue. They will know of the underlying issue behind the declined payments.

If the issue is still persisting, then please do not hesitate to contact our customer care team here.

How long does it take for payments to go through?+

With our trusted bank partners, payments happen immediately upon verification of the card details. From there your order will begin immediately.

Once payment has been processed, you will automatically receive a confirmation email with your order details and the service you've ordered.